Service & Repair
A: It is the customer’s sole responsibility to ensure the drop off and pick-up of all products.
B: All products booked in attract a $35 administration fee if no chargeable repair or service is performed (excluding warranty items).
C: Strictly no testing will be conducted on drop-off or pick-up items on Saturday’s.
D: Our Standard Class Package service and repair time frame is 5-10 business days, excluding weekends.
Standard Class Package service and repair time frame is based on a first in, first serve basis.
Gold Class Package service and repair time frame is 1-3 business days, excluding weekends. In the event, the Gold Class Package service and repair requires a specific part to be ordered, in order to complete the repair, the 1-3 business days rule will be exempt, until the required part has been received by LFO Pty Ltd. Repairs are prioritized by LFO Pty Ltd based on the customer’s choice of repair package. Gold Class Package will hold priority over the Standard Class Package.
E: Once service has been completed, it is the customer’s sole responsibility to pick-up goods, no later than 7 days from when the customer is contacted. If goods are not collected within 7 days of being contacted, customer will be charged a holding fee of $10 per day for a further 7 days maximum, in which after this time, your goods will be disposed of, without any further notification.
F: The Repair Invoice provided at time of drop off for repair and service MUST be presented at time of pick-up.
LFO Pty Ltd reserves the right to REFUSE the release of any repair and service item, unless the Repair Invoice or sufficient photo ID with matching name and address to that of the Repair Invoice is provided. In the instance you are delayed with the pick-up of your service or repair item within the specified time frame, section: E applies.
G: LFO Pty Ltd reserves the right to refuse the release of any service and repair until the full outstanding balance has been paid. In the instance you are delayed with the pick-up of your service or repair item within the specified time frame, section: E applies.
H: Most repairs entail the hard drive being wiped. This results in complete loss of all data. It is the customer’s sole responsibility to specifically request data back-up. Data back-up can be provided at an additional cost.
I: All hardware repairs where replacement of hardware is issued are provided with 12 months warranty on the specified part only. Software repairs do not come with warranty.
J: LFO Pty Ltd takes no responsibility for any further faults or damage found on any service and repair item whilst in our possession.
Sale & Warranty
A: A 1 year RTB (Return to Base) warranty on all new equipment, unless specified.
DOA period for all products is strictly 7 days from date of purchase. After this date, manufacturer warranty repair procedures apply.
B: 30 days or 3 months warranty as specified on invoice for EX Lease/Refurbished Equipment unless specified otherwise.
C: Viruses and other software related issues are NOT covered under warranty across all products. Warranty covers PARTS and LABOUR. It is the customer’s responsibility to ensure antivirus software is maintained and updated to prevent software corruption. All software issues are the responsibility of the customer, including back-up of data.
D: We are strictly COD (Cash on Delivery) for System/Parts and Computer Services unless on credit application.
E: LFO Pty Ltd makes no other express warranty or condition whether written or verbal.
F: Any implied warranty or condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the conditions as detailed below.
G: The Maintenance Agreement does not cover malfunctions caused by the equipment being damaged including, but not limited to physical damage, misuse of product against designed purpose, or any liquid damage, damage caused by lightning strike/power surges.
H: Batteries are not covered under warranty as it is a consumable.
I: All warranty claims for our EX Lease/Refurbished items must be RTB (Return to Base) unless specified. If we cannot fix your fault, we will exchange for a similar product where possible. All new equipment has manufacturer warranty and must be returned direct to the manufacturer for any warranty claims. It is the customer’s sole responsibility to obtain manufacturers DOA and RA numbers where applicable.
J: LFO Pty Ltd does not offer refunds or exchanges if you simply change your mind or for incorrect choice.
A credit note may be offered at -15% restocking fee of the returned goods. All goods must be returned with sufficient packaging as originally purchased.
K: LFO Pty Ltd will not be held responsible for loss of data due to hardware faults or software corruption.
L: For all warranty returns, the customer must provide the original Sales Invoice provided at the time of purchase. In the case the customer has misplaced/lost their original Sales Invoice, an administration fee of $15 will be charged to reproduce a Sales Invoice, which is compulsory for all warranty claims.
Delivery & Online Orders
A: 1-2 Day shipping applies to Sydney metro addresses and is subject to stock availability. Addresses outside Sydney metro, rural or interstate may take longer depending on location.
B: Goods will be dispatched upon cleared customer payment. LFO Pty Ltd reserves the right to put delivery on hold until customer transaction is cleared.
C: If your item is marked “Limited Stock” at the time of ordering and in your confirmation email, it is likely that it will need to be ordered directly from our supplier. You will receive an email confirmation once your order ships. Delays may occur around Christmas, Easter and public holidays.
D: If your item is marked “Only Available Online” at the time of ordering and in your confirmation email, it is likely that it will need to be ordered directly from our supplier. You will receive an email confirmation once your order ships which may take longer depending on availability. If you wish to buy online and collect in-store, we will have to order the stock into or store for collection which may effect delivery time. Full payment must be made online before releasing goods. Customer will be notified on ETA. Delays may occur around Christmas, Easter and public holidays.
E: Click and Collect/Pick up in-store: An order placed during store open hours (subject to item being in stock at our store) will be ready for collection within 2 hours of purchase subject to the following conditions: (i) Your order is not delayed due to fraud prevention procedures. (ii) Please Note: Even though your order is initially confirmed and the payment is processed directly, your order is still subject to subsequent fraud prevention in most circumstances. (iii) If you do not receive a timely pickup notification from the store, please check your incoming mail including your junk mail for any fraud prevention notifications before contacting our store to confirm the status of the order. (iv) In some circumstances the availability of the item may not be 100% accurate at the time of your order or the item may have been depleted before your order could be completed by the store. In which case you can choose to place the item on back order or cancel your order.
F: Dispatch/Pickup in-store (after cleared payment): Online orders shipped from our supplier to LFO store for collection will be ready for for pick up in 2-4 business days and is subject to approval from fraud prevention procedures. Items are generally able to be shipped or collected between the indicated business days after payment has been cleared and confirmed. Customer will be informed once the order is ready. PayPal only payments are recommended in order to secure stock for ordering.
LFO Delivery / Shipping Information:
Delivery will take approx 1-2 business days for Sydney Metro addresses.
3-4 days for outer Sydney Metro, Regional and Interstate Addresses.
(Subject to stock availability and cleared payment)
Shipping cost will be re-calculated and updated at checkout.