LFO Terms And Conditions


IT IS THE CUSTOMER’S SOLE RESPONSIBILITY TO READ AND ACKNOWLEDGE THE TERMS AND CONDITIONS.

 

SALE AND WARRANTY TERMS & CONDITIONS:

A: A 1 year RTB (Return to Base) warranty on all new equipment, unless specified.                                                                                               

DOA period for all products is strictly 7 days from date of purchase. After this date, manufacturer warranty repair procedures apply.

B: 30 days or 3 months warranty as specified on invoice for EX Lease/Refurbished Equipment unless specified otherwise.

C:  Viruses and other software related issues are NOT covered under warranty across all products. Warranty covers PARTS and LABOUR. It is the customer’s responsibility to ensure antivirus software is maintained and updated to prevent software corruption. All software issues are the responsibility of the customer, including back-up of data.

D: We are strictly COD (Cash on Delivery) for System/Parts and Computer Services unless on credit application.                           

E: The Laptop Factory Outlet Pty Ltd makes no other express warranty or condition whether written or verbal.                             

F: Any implied warranty or condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the conditions as detailed below.

G: The Maintenance Agreement does not cover malfunctions caused by the equipment being damaged including, but not limited to physical damage, misuse of product against designed purpose, or any liquid damage, damage caused by lightning strike/power surges.

H: Batteries are not covered under warranty as it is a consumable.

I: All warranty claims for our EX Lease/Refurbished items must be RTB (Return to Base) unless specified. If we cannot fix your fault, we will exchange for a similar product where possible. All new equipment has manufacturer warranty and must be returned direct to the manufacturer for any warranty claims. It is the customer’s sole responsibility to obtain manufacturers DOA and RA numbers where applicable.

J: The Laptop Factory Outlet Pty Ltd does not offer refunds or exchanges if you simply change your mind or for incorrect choice.

A credit note may be offered at -15% restocking fee of the returned goods. All goods must be returned with sufficient packaging as originally purchased.

K: The Laptop Factory Outlet Pty Ltd will not be held responsible for loss of data due to hardware faults or software corruption.

L: For all warranty returns, the customer must provide the original Sales Invoice provided at the time of purchase. In the case the customer has misplaced/lost their original Sales Invoice, an administration fee of $15 will be charged to reproduce a Sales Invoice, which is compulsory for all warranty claims.

LAY-BY TERMS & CONDITIONS:

A: The Terms and Conditions of sale are applicable from the date of receiving the goods purchased.

B: It is the customer’s sole responsibility to arrange for both payment and pick up of all goods under lay-by, within the time frame specified.

C: All goods held under lay-by remain the full property of The Laptop Factory Outlet Pty Ltd until the goods are fully paid for.

D: From date of invoice, goods up to a total amount of $1000 will be held for up to 1 month, goods over $1000 will be held up to 2 months in total. After this time, the goods will be resold and a store credit will be offered at -15% restocking fee, without any further notification.

E: Lay-by extensions may be granted under certain circumstances, but for this to occur it is the customer’s responsibility to notify

The Laptop Factory Outlet Pty Ltd to discuss such extensions.

F: Lay-by extensions may be granted on a fee basis of $10 per day as a holding fee, after the specified 1 or 2 month time frame.

Please refer to the above: section D applies.

G: Deposits are strictly non-refundable.

H: In the event the product is no longer required, a store credit may be offered at -15% restocking fee, based on the full balance of purchase. All credits are strictly valid for 3 months only, non-refundable and cannot be redeemed for cash.

 

By signing here, I acknowledge the above Terms and Conditions: ______________________________

 

SERVICE AND REPAIR TERMS AND CONDITONS:

A: It is the customer’s sole responsibility to ensure the drop off and pick-up of all products.

B: All products booked in attract a $35 administration fee if no chargeable repair or service is performed (excluding warranty items).

C: Strictly no testing will be conducted on drop-off or pick-up items on Saturday’s.

D: Our Standard Class Package service and repair time frame is 5-10 business days, excluding weekends.

Standard Class Package service and repair time frame is based on a first in, first serve basis.

Gold Class Package service and repair time frame is 1-3 business days, excluding weekends. In the event, the Gold Class Package service and repair requires a specific part to be ordered, in order to complete the repair, the 1-3 business days rule will be exempt, until the required part has been received by The Laptop Factory Outlet Pty Ltd. Repairs are prioritized by The Laptop Factory Outlet Pty Ltd based on the customer’s choice of repair package. Gold Class Package will hold priority over the Standard Class Package.

E: Once service has been completed, it is the customer's sole responsibility to pick-up goods, no later than 7 days from when the customer is contacted. If goods are not collected within 7 days of being contacted, customer will be charged a holding fee of $10 per day for a further 7 days maximum, in which after this time, your goods will be disposed of, without any further notification.

F: The Repair Invoice provided at time of drop off for repair and service MUST be presented at time of pick-up.

The Laptop Factory Outlet Pty Ltd reserves the right to REFUSE the release of any repair and service item, unless the Repair Invoice or sufficient photo ID with matching name and address to that of the Repair Invoice is provided. In the instance you are delayed with the pick-up of your service or repair item within the specified time frame, section: E applies.

G: The Laptop Factory Outlet Pty Ltd reserves the right to refuse the release of any service and repair until the full outstanding balance has been paid. In the instance you are delayed with the pick-up of your service or repair item within the specified time frame,

section: E applies.

H: Most repairs entail the hard drive being wiped. This results in complete loss of all data. It is the customer's sole responsibility to specifically request data back-up. Data back-up can be provided at an additional cost.

I: All hardware repairs where replacement of hardware is issued are provided with 12 months warranty on the specified part only. Software repairs do not come with warranty.

J: The Laptop Factory Outlet Pty Ltd takes no responsibility for any further faults or damage found on any service and repair item whilst in our possession.

 

By signing here, I acknowledge the above Terms and Conditions: ______________________________


ONLINE ORDERS TERMS AND CONDITONS:

A:  Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the item cheaper elsewhere. We recommend you carefully preview any proposed Orders before adding them to your shopping cart and proceeding with your Order.

B:  Representations of products for sale made by The Laptop Factory Outlet Pty Ltd via the website do not constitute an offer to sell but an invitation to treat.

C:  You and The Laptop Factory Outlet Pty Ltd may enter into a contract for the sale and supply of products by you making an offer via the website to purchase a product at the price advertised on the website by:

(i) placing an electronic Order for the products using the website; 
(ii) you confirming the Order details in accordance with the procedure on the website; 
(iii) you making payment in full (plus any applicable delivery charges) on the website; and 
(iv) the acceptance of that offer by The Laptop Factory Outlet Pty Ltd.

D:   When entering into a sale contract via the website, you will be taken to have communicated your offer to purchase the product(s) only when:

(i) any requirements set out in these terms have been met; 
(ii) the electronic instruction containing the offer from you enters and is recorded in our database; 
(iii) a record is created and stored in our database; and 
(iv) The Laptop Factory Outlet Pty Ltd receives in its account full payment from you for the product (including any applicable delivery and handling charges) and confirmation of that payment is received by our database.

E:  You acknowledge that:

(i) the transmission of your offer or the confirmation of any payment, made through an electronic instruction may not be received by The Laptop Factory Outlet Pty Ltd for reasons beyond either parties' reasonable control including but not limited to, electronic failure, mechanical, software, computer, or telecommunications, or the omission or failure of third party website providers or systems; 

(ii) to the extent permitted by law, The Laptop Factory Outlet Pty Ltd is not liable to you in any way for any loss or damage at all and however caused, arising directly or indirectly in connection with the transmission of an electronic instruction through the website, or any failure to receive an electronic instruction for whatever reason; 

(iii) The Laptop Factory Outlet Pty Ltd may act on and process all completed electronic instructions transmitted or issued through the website without further consent from or reference to you; and 

(iv) The Laptop Factory Outlet Pty Ltd may treat an electronic instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such electronic instructions, or to verify the accuracy and completeness of such electronic instructions.

F:  You will receive an email from The Laptop Factory Outlet Pty Ltd as soon as practicable after you have confirmed your Order and made payment. If you have any questions regarding your Order you may contact the The Laptop Factory Outlet Sales Team on (02) 9892 0000 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

G:  If your Order is not accepted by The Laptop Factory Outlet Pty Ltd,  The Laptop Factory Outlet Pty Ltd will notify you by telephone or email and arrange for a full refund of any payment made by you to be processed.

H:  The Laptop Factory Outlet Pty Ltd may, in its sole and absolute discretion, accept or reject any offer made by you for any reason (or no reason), including an error in the advertised price for, or description of, the products on the website, or an error in your Order.

I:  Any representations made about stock availabilities are accurate to the last known stock level and are subject to change. If The Laptop Factory Outlet Pty Ltd cannot supply a particular product, The Laptop Factory Outlet Pty Ltd will notify you by telephone or email as soon as possible.

J:  The Laptop Factory Outlet Pty Ltd will be deemed to have accepted your Order on the first to occur of issue to you by email of a tax invoice for the sale and the fulfilment of your Order.

By signing here, I acknowledge the above Terms and Conditions: ______________________________